This Privacy Policy explains how JusticeWare collects, uses, shares, and protects personal information when you visit our website, communicate with us, or use the JusticeWare platform and related services.
1. Information We Collect
Depending on how you interact with JusticeWare, we may collect:
- Contact information, such as your name, email address, phone number, organization, and job title.
- Account information, such as login details, authentication settings, roles, permissions, and account preferences.
- Customer data submitted to or created in the platform, including court, case, filing, financial, document, party, and communication records.
- Communications, including support requests, demo requests, feedback, and other correspondence.
- Usage and technical information, such as IP address, device and browser information, access times, activity logs, and diagnostic data.
- Website and email interaction information, such as the pages you view on our public website, whether you play videos on it, how you arrived (including from a link in one of our emails), and whether you open or click our marketing emails.
- Integration data received from systems that customers connect to JusticeWare.
2. How We Use Information
We use personal information to:
- Provide, operate, maintain, and improve the JusticeWare platform.
- Set up and administer accounts, permissions, security controls, and customer configurations.
- Process customer instructions and support court and case-management workflows.
- Respond to inquiries, demo requests, support requests, and other communications.
- Send marketing emails about JusticeWare, which you can unsubscribe from at any time.
- Understand how visitors use our public website and how our marketing emails perform, and follow up with people who have shown interest in JusticeWare.
- Send transactional notices, security alerts, authentication codes, and service-related communications.
- Monitor performance, troubleshoot problems, prevent fraud or misuse, and protect the security of our services.
- Comply with legal obligations and enforce our agreements.
3. Customer-Controlled Data
Courts, government agencies, municipalities, and other organizations that use JusticeWare control the records they submit to and manage within the platform. JusticeWare processes that information on their behalf and according to their instructions.
If your information appears in records maintained by a JusticeWare customer, direct requests to access, correct, or delete that information to the organization responsible for those records. JusticeWare will assist customers with their obligations as appropriate.
4. How We Share Information
We may share personal information:
- With the JusticeWare customer that provides or administers your access to the platform.
- With service providers that support hosting, security, communications, payments, document storage, customer support, website analytics, email marketing, customer relationship management, and other operations.
- With third-party services at a customer’s direction when the customer enables an integration.
- When required by law, legal process, or a valid government request.
- When reasonably necessary to protect the rights, safety, security, or integrity of JusticeWare, our customers, users, or the public.
- In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to appropriate protections.
- With your consent or at your direction.
JusticeWare does not sell personal information or use it for third-party targeted advertising.
5. Cookies and Similar Technologies
JusticeWare may use cookies and similar technologies that are necessary to operate the platform, maintain sessions, remember preferences, secure accounts, and understand service performance. You can control cookies through your browser settings, but disabling necessary cookies may prevent parts of the platform from working.
On our public website (justiceware.com), we also use cookies and similar technologies from Google Analytics and HubSpot to understand how the website is used and how our marketing emails perform. Google Analytics gives us aggregate statistics, such as how many visits came from a particular email campaign. HubSpot, our customer relationship management and email marketing provider, sets cookies (such as hubspotutk, __hstc, __hssc, and __hssrc) that recognize your browser when you return. HubSpot also records when you start or finish watching a video on the website. If you click a link in a JusticeWare marketing email or submit a form on our website, such as a demo request, HubSpot can connect your website visits and form submissions to your contact record so our team can follow up with relevant information.
These analytics and marketing tools are used only on our public website. They are not used in the JusticeWare platform, including the court and public portals that run on it.
You can block or delete cookies through your browser settings. You can also stop Google Analytics from collecting data about your visits with the Google Analytics Opt-out Browser Add-on.
6. Data Security
JusticeWare uses administrative, technical, and physical safeguards designed to protect personal information. These measures include access controls, encryption, authentication, logging, monitoring, and other security practices appropriate to the nature of the information.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this policy, comply with customer instructions and contractual requirements, resolve disputes, maintain security and audit records, and meet legal obligations. Retention periods vary based on the type of information and the context in which it was collected.
8. Your Choices and Rights
Depending on your location and relationship with JusticeWare, you may have rights regarding your personal information, including rights to request access, correction, deletion, or a copy of certain information. Some rights may be limited by law, court rules, public-records requirements, or our obligations to customers.
You can unsubscribe from JusticeWare marketing emails at any time using the unsubscribe link in any of those emails, or by contacting us at the address below.
You can manage available account and notification preferences within the platform. For SMS-specific choices, see the JusticeWare SMS Terms & Conditions.
9. Children’s Information
Our website and services are not directed to children for their personal use. The platform may process records concerning minors when an authorized court, agency, or other customer submits that information for official purposes.
10. Changes to This Policy
JusticeWare may update this Privacy Policy from time to time. Updated versions will be posted on this website.